by Maria Hartas, DCMME Center Graduate Assistant
Kroger Co., the largest U.S. grocery retailer, in partnership with Ocado, a dedicated online grocery retailer, will be opening two high-tech customer fulfillment centers (CFCs) in the Central Florida and Mid-Atlantic regions. The facilities will be equipped with digital and robotic capabilities following Kroger’s first CFC, also known as a “shed”, which will be operating in Monroe, OH.
Kroger and Ocado are changing the retail-service industry by leveraging robotics technology in response to growing e-commerce purchasing habits. AI-enabled robots capable of quickly fulfilling high volume orders will efficiently supply click-and-collect orders, presumably in a more accurate, timely, and cot efficient assembly process.
With a commitment to build 20 CDCs, powered by Ocado, Kroger plans to advance the company’s ability to provide customers with anything, anytime and anywhere through the applications of AI and robotic technologies.
Can robots go grocery shopping?
How does AI advance e-commerce?
What is driving retail-service industry wide changes?